Our support network is unparalleled, and when you integrate Verify 365 into your processes, you will unlock a support network like no other. A significant element within our support network is our end-user support hub, a dedicated platform where your clients can find all the answers they need to complete their verification checks. It is your client’s port of call and ensures you can focus on your core legal work.
Our end-user support hub contains informative articles and videos to help your clients navigate the app and ensure they can complete their checks. It also offers information as to why they have been asked to complete particular checks, such as address verifications and source of funds. Our latest article details exactly what your clients get with Verify 365’s end-user support hub.
Verify 365’s End-User Support Hub
What Your Clients Get With Our Dedicated End-User Support Hub
Through our end-user support hub, your clients can search for content related to the area they need assistance with. Whether it’s performing the identity check, completing the NFC scan, or logging into the app, comprehensive articles and video content are available at the touch of a button. Upon arriving at the end-user support hub, they will see useful links and common queries that our dedicated customer support team deals with on a day-to-day basis. The list includes:
Logging into the App – Support for end-users struggling to download and log into the Verify 365 app. There is a list of support content for branches of queries, including downloading for IOS and Android devices and using your login credentials to access the app.
ID Verification & Address Verification Tasks – Access content that details exactly how to complete your ID and address verifications. Your clients will discover how to complete all four verification tasks, the types of IDs to use and how to complete the NFC scan. There is also dedicated content to ensure they know how to upload proof of address content to complete their address verification check.
Sharing Financial Information & Source of Funds Checks – For more enhanced due diligence checks, your clients can access support about sharing financial information through our open banking technology and content regarding source of funds and source of wealth. Your clients will discover the purpose of these checks, uploading bank statements and how the technology works. Your clients are covered with detailed content to ensure they know why they’ve been asked to complete these checks.
The Benefits of Our End-User Support Hub
Our end-user support hub is a significant part of our overall support network. It provides comprehensive content for end-users and your clients so they can comfortably navigate the app and complete the necessary checks.
For lawyers, it’s a significant weight off their shoulders. Creating this support hub means our clients can direct their clients to find the support they need. This means our clients can focus on their core legal work while their clients are completing their checks. In addition, should you incorporate Verify 365 into your processes, you can reap the same benefits and rewards our clients get.
As well as being a port of call, the end-user support hub is regularly updated with new content every week to cover more topics and ensure your clients get the best content possible to answer their queries. We are creating video content to give your clients demonstrations of exactly how to complete their check, taking them through each stage step by step, clearly and concisely, so it’s as simple as possible for them.
Support is Always Available to Your Clients
Should your client not find the answer to their queries via our end-user support hub, tools are available on the hub so they can initiate a chat with our in-office customer support team.
They can message the support team and submit a request, which will initiate a chat with our team. Submitting a request enables your client to detail what issues they have, and our team can provide support from there. Your clients can also contact our support team via our direct phone line at 0121 274 2312.
Support is always on hand for your clients. Our support network is unparalleled, and your clients will have access to the best support around, including our innovative end-user support hub, which is dedicated to their needs and concerns.
Once you integrate Verify 365 into your client onboarding processes, you will reap the benefits. To see our end-user support hub for yourself, click here.
