SUPPORT PAGE FOR CLIENT APP USERS

Onboarding Made Easy For You

Every day law firms trusts us to deliver a global, resilient, and secure service to verify their clients ID, address and source of funds

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Completing Your Verifications

Your lawyer will select which verification checks you need to complete. Once they have been selected they will send you a link.
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Download The App

You will receive a link by SMS to download our app to your smartphone. The app can be downloaded on Google Play & App Store.
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ID Verification

It’s incredibly easy to verify your identity using our app. Scan your ID document and then take a selfie. Our technology will verify that your document matches your picture.
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Address Verification

Verify your address automatically. Enter your full UK address and we will verify that it matches our system data. If you’re outside the UK or you have recently moved address – upload a document with your address such as a utility bill.
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Download The App

You will receive a link by SMS to download our app to your smartphone. The app can be downloaded on Google Play & App Store.

FAQs

Digital client onboarding is carried out using apps like Verify 365, where it is possible to complete verification checks remotely. There are many benefits of using digital client onboarding for clients such as:

  • Quicker onboarding and faster case progression
  • Secure way of verifying your ID
  • Can be done at anytime from any place
  • Protects you against identity fraud
  • Paperless

Verify 365 is an identity verification and client onboarding system used by
solicitors to verify client identity, address, and financial information.

Through our client app, you can electronically complete due diligence, protecting you from identity fraud and also removing the inconvenience of sending your documents or attending an office.

You have been asked to share this information using Verify 365 as it is a legal requirement for solicitors to undertake client due diligence. This prevents identity fraud and money laundering.

Verify 365 can verify over 10,000 Government issued IDs worldwide including:

  • Passport
  • Driving license
  • Government-issued national ID
  • Residence permit
  • You will need your ID document

A government issued ID that can be scanned using our ID verification software. You may need to upload a proof of address such as a utility bill.

  • You will need a smartphone, iPad, or Tablet

If you don’t own one of these devices, you can use a family or friend’s device. You will require either a passport, driving license, residence permit, or National ID to verify your ID.

  • You will need to download the Verify 365 app

Download our app: When your lawyer “invites” you, you will receive a
text message and email with a link to download our app. After
downloading our app, you’ll enter your mobile number, and then you
will receive a six-digit code (OTP) which will sign you in.

No, we do not store or share your information. We keep your data for a short moment to create our verification report for your solicitor and once completed, we delete it. We do not have access to your verification report.

We are certified by the UK government cyber security accreditation scheme, Cyber essentials Plus, who conduct an annual audit on our systems and processes. Our system is compliant with CCPA, GDPR, SOC2 type II, ISO 27001 and WCAG Accessibility Guidelines.

Frequently Asked Questions (FAQS)

Read our FAQs for more information on using Verify 365

Quick and Easy Client Onboarding Checks

Our team have worked incredibly hard to simplify the client onboarding process within our app, making the whole process swift and easy to use for clients. Clients will receive clear instructions throughout each step and technical support available 7 days a week.

  • Save time on traveling to the office and verify your ID from the comfort of your own home, at a time that is convenient for you.
  • Prevent fraud and identity crime by using our secure app instead of sending sensitive data and documents by email or post.
  • Break down geographical barriers and work with the best lawyers from around world. With our digital client onboarding, instructing solicitors from a different city or country is no different as using a local solicitor.

What Our Clients Say About Us

  • Robina Shah
    Partner at Optimus Law
    Verify 365 set up a complete client onboarding experience for our clients from their platform. This made the AML process for our firm quicker and less time-consuming allowing the fee earners to get on with more important tasks. It's a game changer for our law firm and our onboarding time has literally been reduced to minutes. It's also fantastic for our clients who can verify ID remotely.
    Read
  • Raminder Uberoi
    Partner at Starck Uberoi Solicitors
    Verifying the client's identity and source of funds used to take weeks due to the client needing to collect, print, and send their information in. A quicker way to verify the client had to be implemented. We wanted a system that utilised face biometrics and NFC technology, and a system that enabled our international clients to be properly identified. Verify 365 goes above and beyond any other system.  
    Read
  • Suezanne King
    Partner at SMQ Legal
    Using Verify 365 for our client onboarding process has been phenomenal, we are now onboarding clients in minutes. We now confidently take on clients from anywhere in the world! It takes seconds to send clients a link from the Verify 365 portal and then we wait for the AML report to be generated, whereas previously there was always an element of risk and uncertainty.
    Read
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