The reminder emails are auto-issued if there are outstanding tasks to be completed. The best way to address the issue is to login into the Verify 365 app and double check you have completed all the tasks set by your law firm.

You can access your tasks by clicking the tasks tab on the app and this will direct you to the tasks page where an overview is provided. The tasks page will tell if tasks are in progress or completed. If there are tasks in-progress, please select continue task and complete as prompted.

An e-passport is a passport containing an electronic chip that contains your biometric details. This chip is on the front cover of your passport.

To enable a scan, your phone must have NFC enabled. We’ll detect whether your phone is NFC enabled and prompt you to enable it if necessary. To complete this scan, you must place your phone on top of the front cover and await the next steps.

If your passport does not contain an electronic chip, you can click the ‘skip’ button as you cannot complete the scan without it.

For more guidance, please click here.

Follow these simple steps. Firstly, download the Verify 365 app from the relevant App Store on your phone. Next, open the app and the login screen should appear, once here click ‘forgot password’. This will trigger a reset password email which is sent to your inbox. Follow the instructions within the email to create a new password and then use this to log into the app.

A council tax bill, utility bill, bank statement, mortgage statement, driving licence, HMRC letter, Insurance policy, credit card statement, Local Authority letter. Essentially, any official document that has your name and address on it will be sufficient

It’s rather simple. You’ll be asked to input your address details such as your house number, postcode, street, city etc.

Once confirmed, you will then upload two supporting documents. This can either be a utility bill like gas or electricity, or a bank statement no less than three months old

Through our short questionnaire, your can confirm relevant information in relation to your funds. This includes who the buyers are, how much the property is worth and more importantly stating where your income is coming from.

You will be able to break down where the funds are from through our various options, including mortgage, dividends, giftors, etc. You will also be able to upload supporting documentation as evidence, such as bank statements and official letters.

No, we do not store or share your login information. The Verify 365 team does not have access to the verification report. Only your lawyer does. During this process we cannot share or alter the data.