Integrating Verify 365 into your law firm processes unlocks a whole new level of support. A significant pillar within our support network is our innovative support hubs, one tailored to the needs of your firm and staff and one tailored to the needs of your clients.

Our law firm-tailored support hub is your port of call to help you answer any queries regarding Verify 365. The hub covers a vast array of topics our customer support team deals with on a daily basis. Packed within the law firm hub are informative articles and video content to ensure you’re getting the best out of your investment while also feeling comfortable using our technology.

Our latest article provides a comprehensive guide to Verify 365’s law firm support hub, detailing the content available and how it contributes to helping you fully utilise Verify 365 to its maximum potential.

Verify 365’s Law Firm Support Hub

How We Are Helping Our Clients

Through our law firm support hub, our clients get access to comprehensive content related to the area they need assistance with. Whether it’s getting accustomed to the platform, the checks available or using the dashboard, we’ve got comprehensive content unparalleled to the competition at the touch of a button. Upon arriving on the law firm support hub home page, our clients will see particular topics that branch off into subsidiary topics and content. Those topics are:

Getting Started With Verify 365 – As simple as that. We give you all the necessary information to get started with the platform. Our content details who we are, a breakdown of all our products built within our innovative client onboarding platform and the login process to ensure you are comfortable using Verify 365.

Product Details – All the information you need about our innovative products built within the Verify 365 platform. Content covering all our AML and compliance solutions, including our DynamicID biometric ID checks, address verifications, source of funds checks and KYB. In addition, we give you a comprehensive breakdown of the type of checks you can complete through our platform starting with lite checks through to enhanced due diligence.

The Verify 365 Dashboard—Our law firm hub details everything you need to know about our dashboard, including how to initiate activities like checks and searching for reports, navigate the portal, manage user accounts, and look after your ID checks—this includes creating contacts, viewing and downloading documents, and cancelling checks. We know it can be daunting at first, but rest assured, we support our clients throughout the process to ensure they understand the technology and feel comfortable using it.

Supporting Your Clients – We know your clients will press for help with their queries in regards to Verify 365. Built into our law firm support hub is a dedicated section for supporting your clients. We have crafted content specifically for common FAQs that you can direct your clients to, as well as our end-user support hub. Topics in this section include the NFC scan, not receiving all information needed to complete a check, documents that can be used and report information.

Billing Information—We also detail how our billing process works. This content ensures you know exactly how we send invoices each month, the pricing of particular checks, and further contact options should you need support from our finance team.

The Benefits of Our Law Firm Support Hub

Our law firm hub is an essential element within our support network. It provides our clients with the vital information they need to answer any queries or concerns they have and understand how our technology works.

It’s a big plus for our clients, enabling them to find the answers they need in real-time and take action steps to solve their queries. This means our clients can initiate checks and receive all the information required at a much faster rate while also remaining compliant with the guidelines set by the regulatory bodies.

Our law firm support hub is a port of call for our clients. We listen to their needs and regularly update our hub with new content to ensure all areas are covered. Our clients reap the rewards of innovative technology while tapping into a support network like no other.

Support is always available to our clients, whether through our support hub or our dedicated customer support team. You and your staff are at the heart of what we do, hence why we’ve crafted a support network tailored to the needs of our clients and yours.

If you’re interested in Verify 365, click here to speak with one of our expert team and explore our law firm support hub to discover more about the support available to you and your team.