As a law firm or real estate agency, your success hinges on delivering a seamless and efficient onboarding process for new clients. You want to not only attract new clients but keep them loyal to your firm and become an advocate for your services. But how do you strike a balance between delivering an exceptional client experience and adhering to strict AML compliance regulations?
In this article, we look at some of the challenges and best practices to achieve this.
Improving the Client Experience for Law Firm
According to a recent report, 94% of companies believe that a strong onboarding strategy is essential, and 78% believe that shortening the time-to-value ratio is crucial to improving client experiences.
Clients want a quick, secure, and reassuring onboarding process that provides them with enough information to make informed decisions but not so much that they feel overwhelmed.
Another important aspect of client onboarding is providing outstanding client service. It’s essential to create a welcoming environment that values every client and provides a streamlined process for new clients – by minimizing friction, maintaining open communication throughout the entire process, and following up with clients to ensure they are satisfied. Ultimately, the goal is to exceed client expectations and build long-term relationships by showing that it is easy to work with you.
Meeting due diligence requirements
Due diligence is mandatory for regulated professionals such as lawyers, estate agents, and accountants. This may involve a lengthy process for proof of identity, address, source of funds, and background checks that can take weeks to complete, and in combination with other onboarding tasks such as payments and document signatures – the client experience really starts to endure.
The challenge then it seems for law firms and estate agents is balancing the need for a fast and user-friendly onboarding process with the obligation to enhance security measures and adhere to strict global regulations.
But how can you improve the client experience without sacrificing compliance measures?
Particularly financial crimes such as fraud are on the rise, and where law firms are being targeted and need to guard against criminality.
Digital Client Onboarding
Digital client onboarding provides a delightful, and collaborative experience for your clients where a balance between customer service, speed, due diligence, and efficiency come together. Digital client onboarding can open your target market by not having the worry about seeing clients face to face and help your clients complete tasks faster and more efficiently.
Verify 365 is a leading digital client onboarding software that consists of a comprehensive suite of products and solutions that verify individuals and companies worldwide.
By using Verify 365′s identity verification solution, Dynamic ID, law firms and real estate agencies can ensure that the client is who they say they are using the latest biometric, facial recognition, and liveness software.
The tool verifies government-issued documents in minutes and helps confirms the authenticity of the client’s proof of address documents, helping to combat financial crimes such as synthetic ID theft and online account fraud.
Verify 365’s a quick, easy, and intuitive process also provides sufficient support to make new clients feel cared for and valued, ultimately leading to a positive client experience and building long-term relationships.
By incorporating Verify 365 into your onboarding process, you can ensure a smooth and efficient experience for your clients while maintaining the highest levels of security and compliance.