Learn how Verify 365 is addressing the concerns of customer onboarding teams regarding poor client experience with innovative solutions.

Digital client onboarding is a crucial process for law firms to retain clients and ensure their AML compliance. However, client onboarding is often challenging and results in a poor client journey experience. In this article, we will discuss how Verify 365 is addressing these concerns with its innovative solutions.

AML Compliance in Client Onboarding

Anti-Money Laundering (AML) compliance is an essential aspect of client onboarding for law firms. Here are a few things to keep in mind:

~   Risk assessment: Before taking on a new client, law firms must conduct a risk assessment to determine the potential for money laundering or other financial crimes. This assessment should consider factors such as the client’s geographic location, industry, and transaction history.

~  Customer due diligence (CDD): Law firms must perform CDD on their clients to ensure they know who they are dealing with and to verify the client’s identity. This includes obtaining and verifying documentation such as identification, proof of address, and other relevant information.

~   Enhanced due diligence (EDD): In cases where the client presents a higher risk of money laundering or other financial crimes, law firms must conduct EDD, which involves more in-depth research and analysis of the client’s background, reputation, and transactions.

~   Suspicious activity reporting: Law firms are required to report any suspicious activity to the relevant authorities, such as the Financial Intelligence Unit (FIU), as part of their AML obligations.

Law firms must continually monitor their clients’ transactions and activities to detect any potential money laundering or other financial crimes. This includes periodic reviews of client information and transaction history.

Verify 365 addresses low visibility by providing real-time visibility into the onboarding process, enabling teams to track progress and identify bottlenecks.

Poor Client Experience in Client Onboarding

Client onboarding is an essential process for any business, including law firms. It is the process of welcoming new clients and ensuring that they have a positive experience from the very beginning. However, poor client experience in customer onboarding can have serious consequences for law firms, including lost business, negative reviews, and a damaged reputation.

One of the key issues that law firms face in customer onboarding is the time-consuming and tedious process of gathering client information. This often involves filling out multiple forms, sending emails back and forth, and manually entering data into various systems. This can be frustrating for clients who are looking for a streamlined and efficient process.

Fortunately, there is a solution to this problem: Verify 365. This innovative software solution is designed to simplify the client onboarding process for law firms by automating the collection and verification of client data.

One of the key features of Verify 365 is its ability to securely and efficiently verify client identities. This is particularly important for law firms, which are required by law to verify the identity of their clients to prevent fraud and ensure compliance with anti-money laundering regulations. Verify 365 uses advanced technology to verify client identities in real-time, reducing the risk of fraud and streamlining the onboarding process.


Another key benefit of Verify 365 is its ability to automate the collection of client data. This includes everything from basic contact information to more detailed financial and legal information. By automating this process, law firms can save time and reduce the risk of errors.

Innovative Solutions by Verify 365

Verify 365 offers a range of innovative solutions to address poor client experience in customer onboarding. This includes a customisable onboarding portal, automated workflows, and intelligent analytics. These solutions enable client onboarding teams to streamline their processes, increase efficiency, and provide a seamless experience for customers.

Benefits of Verify 365 to Law Firms

By addressing poor client experience in customer onboarding, Verify 365 provides several benefits to law firms. These include higher client satisfaction, reduced churn rates, improved productivity, and increased revenue.

Customer onboarding is a critical process for law firms to ensure client success and retention. Verify 365’s innovative solutions address the concerns of poor client journey experience, enabling solicitors to provide a seamless digital onboarding experience to their client.

By leveraging Verify 365‘s solutions, law practices can improve client satisfaction, reduce churn rates, and ultimately drive revenue growth.