It’s been a winning week for us!

We’re proud to announce that TM Group, our parent company, won Search Provider of the Year at this year’s LEAP Modern Law Conveyancing Awards 2024 in Liverpool. 

This marks the third major award win for the TM Group family of businesses in 2024, following wins for Supporting the Industry Award for TM Group at the British Conveyancing Awards earlier this year and Lawtech Software Group’s win of Supplier of the Year at the British Legal Technology Awards on Wednesday in recognition of our innovative AML and client onboarding platform, Verify 365.

Why TM Group Won 

The Search Provider of the Year award recognises providers that deliver the best customer service, best understand the need of its customers, adopts the best approach to service issues and has the best approach to IT security. Winning this Award recognises TM Group’s commitment to transforming the property transaction experience to empower legal and property professionals to navigate an increasingly complex landscape.  

Here’s a closer look at the highlights that secured this incredible achievement: 

Unmatched Customer Service 
  • Tailored, Regional Support: A restructured Client Services team provides localised, personalised support, ensuring regional challenges are quickly and effectively addressed. 
  • Innovative Roles: The introduction of Case Progressors enables proactive management of complex cases, delivering a seamless experience for clients. 
  • Proven Excellence: With a consistently strong Net Promoter Score (NPS) and high levels of customer satisfaction, TM Group continues to build trust and loyalty. 
Understanding Customer Needs 
  • Agnostic Search Provision: Offering over 800 search options and real-time data, TM Group empowers conveyancers with solutions tailored to their unique needs. 
  • Proactive Engagement: Regular interactions with clients allow TM Group to anticipate challenges and deliver bespoke solutions, reinforcing its position as a trusted partner in the conveyancing sector. 
Resolving Service Issues with Precision 
  • Refined Service Processes: Enhanced internal partnerships and streamlined methodologies ensure quick, effective issue resolution. 
  • Continuous Training: Comprehensive development programs for both TM Group teams and clients enhance service delivery and deepen relationships. 
Robust IT Security 
  • ISO 27001:2013 Certification: Recognised as the gold standard for data security, this certification underscores TM Group’s commitment to safeguarding client information. 
  • Advanced Cybersecurity: Features like Single Sign-On (SSO) provide enhanced security and convenience, offering peace of mind for clients. 
Celebrating Success Together 

This award is a testament to the collective efforts of TM Group’s entire team. From innovative ideas to a customer-first mindset and operational excellence, every member of TM Group’s family of businesses has contributed to this milestone. 

 

Thomas Maerz, CEO of TM Group, expressed his pride in winning this prestigious industry award: “Winning the Search Provider of the Year award is a fantastic acknowledgement of the collective efforts of TM Group’s team. From our innovative ideas to a customer-first mindset and operational excellence, we strive to bring best-in-class service levels and innovation to the conveyancing industry every day. This recognition inspires us to continue delivering exemplary service, leveraging cutting-edge technology, and raising the bar for excellence in property transactions for the future.”